"If there’s a world here in a hundred years, it’s going to be saved by tens of millions of little things. The powers-that-be can break up any big thing they want. They can corrupt it or co-opt it from the inside, or they can attack it from the outside. But what are they going to do about 10 million little things? They break up two of them, and three more like them spring up!"
- Pete Seeger, in YES! Magazine

Monday, April 13, 2009

Kind Words to Employee Supervisors

The project:
Pull aside an employee's supervisor to share my appreciation for her hard work.

3 minutes

Why bother?
So many people are so quick to judge, but do we really know what's going on in these people's lives? When the checkout clerk fails to greet us, when the waitress seems distracted, when the bank teller seems a bit curt, well, maybe they're just having a bad day.

How often do we take note of GOOD service? Not often enough.

Today, the checker at the grocery store wasted no time checking us out. In fact, it may have been my fastest run through the checkout. Ever.

She saved me enough time that I thought I'd use up some of those minutes hunting down the front end manager and offering praise.

Worth it?
Absolutely. My comments brought a bright smile to his face, and I hope will bring some similar warm response when he shares the good news with her. And, maybe one of these not-so-great days when she's a little distracted or drops something and a customer is quick to complain, the supervisors will remember the GOOD words put in about this employee as well.

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