"If there’s a world here in a hundred years, it’s going to be saved by tens of millions of little things. The powers-that-be can break up any big thing they want. They can corrupt it or co-opt it from the inside, or they can attack it from the outside. But what are they going to do about 10 million little things? They break up two of them, and three more like them spring up!"
- Pete Seeger, in YES! Magazine

Thursday, June 25, 2009

Kudos for Good Customer Service

The project:
After dropping $2,000 at the shop, still managed to find something good to see about the service writer who gave great customer service.


Why bother?
I figure, if you're going to complain, you should also praise when possible.

Worth it?
Yes. Big smile and thanks from the manager, and hopefully the message caused rubs for the employee.

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